Cancellation & Refund Policy

Unless booking-specific cancellation terms are clearly displayed and accepted before purchase, the following Standard Cancellation Policy applies.

• More than 48 hours before the scheduled tour or activity — 100% refund of the amount paid for the cancelled service.
• Between 24 and 48 hours before — 50% refund of the amount paid for the cancelled service.
• Less than 24 hours before — the reservation is non-refundable.

Cancellation deadlines are calculated based on the scheduled starting or pickup time of the activity in Costa Rica local time.

If a customer does not arrive at the designated meeting or pickup location at the confirmed time, the reservation will be considered a no-show. No-shows are non-refundable, and 100% of the reservation amount will be charged.

This also applies when a traveler is unable to participate because they failed to bring required identification, appropriate documentation, clothing, footwear, or other items specifically communicated as mandatory for the activity.

Travelers are responsible for arriving at the designated meeting or pickup location at the time indicated in their booking confirmation. Service providers are not required to delay the departure of a tour because of late-arriving guests.

If a customer arrives late and the tour has already departed or participation is no longer possible, the reservation may be treated as a no-show and will be non-refundable.

Costa Rica is a tropical destination, and rain is a normal part of the country’s climate and ecosystem. Rain alone is not considered a valid reason for cancellation or refund.

Many activities — including rainforest tours, wildlife experiences, hiking, horseback riding, ATV tours, coffee and chocolate tours, canopy and zip-line activities, and other outdoor experiences — may continue during rainy conditions. Customers who choose not to participate in an activity that is still operating because of rain or personal preference will be subject to the standard cancellation policy.

However, safety always comes first. If the service provider responsible for operating the activity determines that conditions are unsafe due to severe storms, flooding, dangerous river conditions, lightning, road closures, high winds, or another circumstance that may place guests at risk, the activity may be delayed, modified, rescheduled, or cancelled.

If the activity is cancelled entirely for safety reasons, Plan My Costa Rica will offer the customer the opportunity to reschedule, subject to availability, or a refund for the cancelled service if rescheduling is not possible or practical. All communication and arrangements with the customer will be handled by Plan My Costa Rica.

Occasionally, an activity may need to be cancelled because of unsafe weather conditions, natural events, road closures, government restrictions, mechanical or operational issues, insufficient conditions to safely conduct the activity, or other circumstances outside the reasonable control of Plan My Costa Rica or the service provider.

In such cases, Plan My Costa Rica will work directly with the customer to arrange an alternative date or comparable activity whenever possible. If an appropriate alternative cannot be arranged, the amount paid for the cancelled service will be refunded in accordance with this policy.

Requests to change the date or time of an existing reservation should be submitted directly to Plan My Costa Rica as early as possible.

Changes are subject to availability, this policy, and any price difference associated with the new date, time, activity, or number of participants. Plan My Costa Rica will coordinate any necessary arrangements with the service provider, and cannot guarantee that a reservation can be changed once it falls within the cancellation penalty period.

For all reservations made through Plan My Costa Rica, this Cancellation & Refund Policy is the sole policy applicable to the customer’s cancellation, rescheduling, credit, and refund rights.

Independent tour operators, transportation providers, guides, attractions, and other service providers may maintain their own internal policies or commercial arrangements. Those separate policies do not apply directly to the customer and do not replace, supplement, or modify this policy unless Plan My Costa Rica expressly incorporates a specific term in writing before the customer completes the purchase.

Customers are not required to contact, negotiate with, or request a refund from a service provider. All customer requests and communications concerning cancellations, changes, credits, or refunds must be directed exclusively to Plan My Costa Rica through an official communication channel.

Approved refunds will generally be issued to the original payment method whenever possible, and Plan My Costa Rica will initiate them as promptly as reasonably possible.

Once a refund has been processed, the time required for the funds to appear in the customer’s account may vary depending on the customer’s bank, credit card issuer, payment processor, or financial institution. Any processing fees or third-party charges that are expressly identified as non-refundable at the time of purchase may be deducted from the refund where permitted.

Customers are responsible for allowing sufficient travel time to reach the designated meeting or pickup location.

Plan My Costa Rica is not responsible for missed activities caused by circumstances outside its control, including traffic, delayed flights, transportation problems, incorrect pickup information provided by the customer, or personal scheduling conflicts.

Customers experiencing unexpected delays should contact Plan My Costa Rica as soon as possible; we will coordinate with the service provider when necessary. Whenever possible, reasonable efforts will be made to assist the customer, but rescheduling or refunds cannot be guaranteed.

Plan My Costa Rica may modify, postpone, or cancel an activity when circumstances beyond reasonable control make the activity impossible, unsafe, or impractical. Such circumstances may include natural disasters, severe weather events, flooding, volcanic activity, earthquakes, road closures, government actions, public emergencies, strikes, or other extraordinary events.

When possible, Plan My Costa Rica will work directly with the customer to provide a reasonable alternative, which may include rescheduling, credit, an alternative activity, or a refund when applicable under this policy.

All cancellation, rescheduling, change, credit, and refund requests must be submitted directly to Plan My Costa Rica through an official communication channel. Requests submitted only to a tour operator or other service provider will not be considered received by Plan My Costa Rica and will not stop or extend any applicable cancellation deadline.

Customers should provide:

• The reservation or booking number;
• The name of the person who made the reservation;
• The tour or activity booked and its scheduled date;
• The reason for the request.

The time the request is received by Plan My Costa Rica will be used to determine the applicable cancellation period.

By completing a reservation through Plan My Costa Rica, customers confirm that they have reviewed and accepted this Cancellation & Refund Policy.

This policy governs the relationship between Plan My Costa Rica and the customer regarding cancellations, changes, credits, and refunds. No separate policy of an independent service provider will apply directly to the customer or alter the customer’s rights and obligations under this policy unless a specific term is expressly disclosed and accepted in writing before purchase.

Plan My Costa Rica reserves the right to update this Cancellation & Refund Policy when necessary. Any changes will apply to future reservations and will not retroactively modify the cancellation conditions already agreed to for an existing confirmed booking.